018 Happy New Year – You are Invited to Talk

Happy New Year Ahhh, 2016. Where have the years gone. In this episode, we are laying out plans and goals for the podcast. Most important is the hope you, the audience, will have more opportunity to participate. It should be fun and make the shows even better. We want to invite you to share your […]

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002: Trip Advisor Helicopter Post That Caught Our Eye

An apparent poor customer service experience combined with a friend’s comment led this person to cancel their tour of the island by helicopter In the second episode, we’re discussing a post in Trip Advisor from a person who had just cancelled their helicopter reservation because a friend said it wasn’t worth it. Really? The headline […]

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