An apparent poor customer service experience combined with a friend’s comment led this person to cancel their tour of the island by helicopter

In the second episode, we’re discussing a post in Trip Advisor from a person who had just cancelled their helicopter reservation because a friend said it wasn’t worth it.

Really? The headline hinted that the business had also dropped the ball by not being responsive to their cancellation request.

Here’s what you’ll learn:

* Trip Advisor members chime in as to what they would do.

* Based on opinions, is the Kauai helicopter tour worth the price?

* What was the outcome of the customer’s experience with the company?

* An important recommendation when reading posts on a social platform.

Links:

Here is one of our posts regarding the helicopter tour and information for all the companies: Kauai by Helicopter!

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